Refund policy

If in the case where you are not entirely satisfied with our product, please contact us through our customer services. When returning an item you have 14 calendar days to return this item from the date you received it. You will be responsible for any shipping costs when returning your item and these shipping costs are non-refundable. For an item to be eligible for return, it must be unused, in its original packaging and in the same condition in which you received it. Note that our gift vouchers are not refundable.

Returns should be posted to:

Groupwork Coffee Roasters Ltd.
Railway Street Café & Brew Bar
2 Railway Street
Newcastle, BT33 0AJ

When we receive your returned item, you will be notified that we have received it. After inspecting the item, you will then also be notified whether we have accepted and approved your return or not. If a refund is entailed, the amount charged on the credit or debit card used at the time of the original payment, will be refunded to that same credit or debit card. Depending on your card issuer’s policies, your refunded amount will be back on your credit or debit card in a certain amount of days. If you have any complaints or dissatisfaction with the product(s) you have received, please contact us through our Customer Services.